Search for tag: "empathy"

Empathetic Librarianship - Keith Rocci

This presentation will discuss empathy in the library profession. We will briefly discuss some best practices to build empathy skills, such as cultural humility, person-in-environment, and creating…

From  Mike Wetta 0 likes 75 plays 0  

Per Your Last Email: Trauma-Informed Communication for Trying Times (and All the Time)

2020 was quite the year, to put it mildly. 2021 promises new opportunities and challenges amid continued demands for normalcy against the backdrop of a collective traumatic event.Oh, by the way,…

From  Mike Wetta 0 likes 606 plays 0  

Being Trauma-Informed During a Pandemic: An Introduction for Library Staff

It's been said that the current global crisis is a traumatic event. What does that mean in the context of our work, as employees and as organizations? Bryce Kozla doesn't have all the…

From  Daniel Mick 1 likes 3,670 plays 0