This presentation will discuss empathy in the library profession. We will briefly discuss some best practices to build empathy skills, such as cultural humility, person-in-environment, and creating an empathetic philosophy of librarianship and other user interaction focuses.

Keith Rocci is an academic librarian with three advanced degrees. Keith is the Distance Education Library Department Head at Pima Community College. He has been in a library leadership role since July, 2015. He has taught at the undergraduate and graduate level since 2005. Since August, 2010, he has been teaching for Emporia State University. He also teaches for the EDU Department at Pima CC. He has written one book (Library Research Strategies, 2013) and has presented at three national library conferences. (Internet Librarian, Computers in Libraries and ACRL)

Link to presentation slides.